Transform Your Digital Presence with Award-Winning Design

Terms of Service

Last Updated: December 1, 2024

1. Agreement to Terms

By accessing and using the services provided by Valkorenllis ("Company", "we", "us", or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Valkorenllis. If you do not agree with any part of these terms, you must immediately discontinue use of our services and website.

2. Service Description

Valkorenllis provides professional web design, development, branding, and digital marketing services to clients throughout Australia and internationally. Our services include but are not limited to: custom website design and development, responsive web design, e-commerce solutions, content management system integration, search engine optimization, website maintenance, graphic design, logo design, brand identity development, and digital strategy consultation. The specific scope of services will be detailed in individual project agreements.

3. Project Terms and Payment

All projects require a signed agreement and initial deposit before work commences. Payment terms are typically structured as follows: 50% deposit upon project initiation, 25% upon design approval, and 25% upon project completion. Payment is due within 14 days of invoice date unless otherwise specified. Late payments may incur interest charges of 1.5% per month. We accept payment via bank transfer, credit card, PayPal, or other agreed-upon methods. Project timelines are estimates and may be adjusted based on client feedback, scope changes, or unforeseen circumstances. Any additional work beyond the agreed scope will be quoted separately and requires client approval before proceeding.

4. Client Responsibilities

Clients are responsible for providing all necessary materials, content, images, and information required for project completion in a timely manner. This includes but is not limited to: text content, photographs, logos, brand guidelines, access to hosting and domain accounts, and feedback on designs and prototypes. Delays in providing materials may result in project timeline extensions. Clients must ensure they have legal rights to all materials provided and will indemnify Valkorenllis against any claims arising from the use of client-provided materials. Clients are responsible for reviewing and approving all work at designated milestone points.

5. Intellectual Property Rights

Upon receipt of full payment, clients receive ownership of the final approved designs and custom code created specifically for their project. Valkorenllis retains the right to display completed work in our portfolio and marketing materials unless a non-disclosure agreement specifies otherwise. Third-party components, plugins, frameworks, stock images, and pre-existing code libraries remain the property of their respective owners and are licensed for use in the client's project. Valkorenllis retains ownership of all preliminary designs, concepts, and working files not included in the final deliverables. Any reuse of our work processes, methodologies, or proprietary tools requires written permission.

6. Revisions and Modifications

Each project package includes a specified number of revision rounds as detailed in the project agreement. Additional revisions beyond the included amount will be charged at our standard hourly rate. Major scope changes or functionality additions will require a separate quote and agreement amendment. Revisions must be requested within 30 days of initial delivery. We strive to accommodate reasonable revision requests promptly, but extensive changes may extend project timelines. After final approval and project delivery, any modifications to the live website will be considered separate maintenance work and billed accordingly.

7. Website Hosting and Maintenance

Unless otherwise specified, clients are responsible for arranging their own website hosting and domain registration. We can recommend trusted hosting providers and assist with setup if needed. Website hosting, domain renewal, SSL certificates, and third-party service subscriptions are not included in our design packages and are billed separately or paid directly by the client. We offer optional ongoing maintenance packages that include regular updates, security monitoring, backups, and technical support. Without a maintenance agreement, we cannot guarantee the continued functionality of websites after delivery, particularly as third-party components require updates over time.

8. Warranties and Disclaimers

We warrant that all work will be performed professionally and competently according to industry standards. We test all websites across multiple browsers and devices before delivery. However, we cannot guarantee identical appearance across all possible browser versions, devices, and screen sizes due to the diverse nature of web technologies. We do not warrant that websites will be error-free or uninterrupted in operation. We are not liable for any issues arising from third-party services, hosting providers, or client modifications to delivered work. While we implement SEO best practices, we cannot guarantee specific search engine rankings or traffic results. All services are provided "as is" without warranties of any kind beyond those explicitly stated in project agreements.

9. Limitation of Liability

To the maximum extent permitted by Australian law, Valkorenllis's total liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific project in question. We are not liable for any indirect, incidental, consequential, or special damages including but not limited to lost profits, data loss, business interruption, or loss of business opportunity. This limitation applies regardless of the legal theory under which liability is asserted. Clients acknowledge that web development involves inherent risks and uncertainties, and that perfect outcomes cannot be guaranteed despite our best efforts.

10. Confidentiality

We respect client confidentiality and will not disclose any proprietary or confidential information shared during the course of our business relationship without explicit permission, except as required by law. This includes business strategies, customer data, financial information, and any materials marked as confidential. However, general project information necessary for portfolio display is not considered confidential unless specified in writing. Both parties agree to maintain confidentiality of sensitive information for a period of five years following project completion.

11. Termination

Either party may terminate the agreement with written notice. If the client terminates the project, they are responsible for payment of all work completed to the termination date, plus any non-refundable expenses incurred. Deposits are non-refundable. If we terminate the agreement due to client breach of terms, non-payment, or failure to provide necessary materials despite repeated requests, all completed work and payments to date are forfeited. Upon termination, we will provide all completed and approved work files, but are not obligated to provide working files, preliminary designs, or unfinished materials.

12. Governing Law

These Terms of Service are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of the Australian Capital Territory. Both parties agree to attempt to resolve disputes through good faith negotiation before pursuing legal action. If negotiation fails, the parties agree to participate in mediation before proceeding to litigation.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on our website with a new "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the modified terms. For existing projects, the terms in effect at the time of project agreement signing will apply unless both parties agree to updated terms in writing.

14. Contact Information

For questions regarding these Terms of Service, please contact us at: Level 5/73 Northbourne Ave, Canberra ACT 2601, Australia | Phone: +61466055448 | Email: [email protected]

Privacy Policy

Last Updated: December 1, 2024

1. Introduction and Commitment

Valkorenllis ("we", "us", or "our") is committed to protecting your privacy and handling your personal information with the utmost care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us in any capacity. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and are dedicated to maintaining the trust you place in us. By using our services or website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services or website.

2. Information We Collect

We collect various types of information to provide and improve our services. Personal Information: This includes your name, email address, phone number, business name, postal address, and any other information you voluntarily provide when contacting us, requesting a quote, or engaging our services. Project Information: Details about your business, website requirements, design preferences, content, images, and any materials you provide for project completion. Technical Information: When you visit our website, we automatically collect certain information including your IP address, browser type, device information, operating system, referring URLs, pages viewed, and time spent on pages. This data helps us understand how visitors use our website and improve user experience. Communication Records: We retain records of all communications with clients including emails, phone calls, meeting notes, and project correspondence. Payment Information: We collect billing address and payment details necessary to process transactions, though sensitive payment data is handled securely through third-party payment processors and is not stored on our servers.

3. How We Use Your Information

We use collected information for the following purposes: Service Delivery: To provide web design, development, and related services as contracted, including project management, design creation, development, testing, and delivery. Communication: To respond to inquiries, provide customer support, send project updates, and communicate about services, changes, or issues. Billing and Accounting: To process payments, send invoices, maintain financial records, and fulfill legal and tax obligations. Website Improvement: To analyze website traffic patterns, understand user behavior, identify technical issues, and enhance user experience and website functionality. Marketing: With your consent, to send newsletters, promotional materials, case studies, and information about new services that may interest you. You can opt out of marketing communications at any time. Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to protect our rights, privacy, safety, or property.

4. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances: Service Providers: We work with trusted third-party vendors and service providers who assist in operating our business, such as hosting providers, payment processors, email service providers, and analytics services. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify. Legal Requirements: We may disclose information when required by law, court order, legal process, or governmental request, or when we believe disclosure is necessary to prevent harm, protect rights, or investigate fraud or security issues. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, customer information may be transferred as part of the business transaction. We will notify you of any such change and any choices you may have regarding your information. With Your Consent: We may share information with your explicit consent for specific purposes not covered in this policy.

5. Data Security Measures

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include: encrypted data transmission using SSL/TLS protocols, secure servers with regular security patches and updates, restricted access to personal information limited to authorized personnel who need it to perform their job functions, regular security audits and vulnerability assessments, secure backup systems to prevent data loss, and physical security measures at our office location. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and gather information about website usage. Cookies are small text files placed on your device that help us remember your preferences, understand how you use our site, and improve functionality. We use: Essential Cookies: Necessary for basic website functionality, security, and navigation. These cannot be disabled without severely affecting site functionality. Analytics Cookies: Help us understand visitor behavior, measure website performance, and identify areas for improvement. We use services like Google Analytics for this purpose. Functionality Cookies: Remember your preferences and settings to provide a more personalized experience. You can control cookie settings through your browser preferences, but disabling cookies may limit certain website features. For more information about cookies and how to manage them, visit your browser's help section.

7. Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information: Access: You can request access to the personal information we hold about you. Correction: You can request correction of any inaccurate, incomplete, or outdated information. Deletion: You can request deletion of your personal information, subject to legal and contractual obligations that may require us to retain certain data. Opt-Out: You can opt out of marketing communications by clicking the unsubscribe link in emails or contacting us directly. Data Portability: You can request a copy of your personal information in a structured, commonly used format. Complaint: You have the right to lodge a complaint with the Office of the Australian Information Commissioner if you believe we have breached your privacy rights. To exercise any of these rights, please contact us using the details provided in this policy. We will respond to your request within a reasonable timeframe, typically within 30 days.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain: Project-related information for the duration of the project and for seven years thereafter for legal, accounting, and tax purposes. Communication records for up to three years to reference past discussions and maintain service quality. Marketing data until you opt out or request deletion. Website analytics data in aggregated form indefinitely for trend analysis. When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policy and applicable legal requirements.

9. Third-Party Links and Services

Our website may contain links to third-party websites, plugins, or services that are not operated by us. This Privacy Policy does not apply to these external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. When you click on third-party links, you leave our website and the information you provide to those sites is subject to their privacy policies. We recommend exercising caution and reviewing privacy statements before providing personal information to any third party.

10. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information from our servers as quickly as possible. We are committed to protecting the privacy of children online.

11. International Data Transfers

While Valkorenllis operates primarily in Australia, some of our service providers and technology partners may be located overseas. When we transfer your personal information to other countries, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable privacy laws. These safeguards may include standard contractual clauses, adequacy decisions, or other legally approved mechanisms. By using our services, you consent to the transfer of your information to countries outside Australia where data protection laws may differ.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will post any changes on this page with an updated "Last Updated" date. For significant changes, we may provide additional notice such as email notification or a prominent announcement on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: Level 5/73 Northbourne Ave, Canberra ACT 2601, Australia | Phone: +61466055448 | Email: [email protected]. We take privacy concerns seriously and will investigate and attempt to resolve complaints and disputes in a timely manner. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

Disclaimer

Last Updated: December 1, 2024

1. General Information Purpose

The information provided on the Valkorenllis website and through our services is for general informational purposes only. While we strive to keep the information accurate, current, and comprehensive, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website for any purpose. This disclaimer applies to all content, whether provided by Valkorenllis, our employees, contributors, or third parties. The content should not be considered as professional advice specific to your individual circumstances. We recommend consulting with appropriate professionals before making business decisions based on information found on our website.

2. No Warranties

Valkorenllis expressly disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that our website or the servers that make it available are free of viruses or other harmful components. We do not warrant or make any representations regarding the use or the results of the use of materials on our website in terms of their correctness, accuracy, timeliness, reliability, or otherwise. No advice or information, whether oral or written, obtained by you from Valkorenllis or through our website shall create any warranty not expressly stated in this disclaimer.

3. Website Content and Information

The content on our website, including text, graphics, images, videos, portfolio examples, blog posts, and other materials, is provided for general guidance and informational purposes. While we make every effort to ensure accuracy, we cannot guarantee that all information is complete, current, or free from errors. Industry standards, technologies, best practices, and regulations change rapidly, and information that was accurate when published may become outdated. Portfolio examples and case studies are provided to demonstrate our capabilities but do not guarantee similar results for your project. Each project is unique and results vary based on numerous factors including budget, timeline, industry, competition, and market conditions. Testimonials reflect individual client experiences and may not be representative of all client experiences.

4. Professional Services Disclaimer

Valkorenllis provides web design, development, branding, and digital services, but we are not engaged in rendering legal, accounting, tax, investment, or other professional advice or services. Nothing on our website or in our communications should be construed as professional advice specific to your situation. Before making any business, legal, financial, or technical decisions, you should consult with qualified professionals who can assess your individual circumstances and provide advice tailored to your specific needs. We are not responsible for any decisions made based on information from our website or services without obtaining appropriate professional advice. Any reliance you place on information from our website is strictly at your own risk.

5. Third-Party Content and Links

Our website may contain links to external websites, resources, tools, plugins, or services operated by third parties. These links are provided for convenience and informational purposes only. Valkorenllis has no control over the content, privacy policies, or practices of third-party websites and assumes no responsibility for them. The inclusion of any links does not imply endorsement, approval, or responsibility for those external sites or their content. We do not warrant the accuracy, completeness, or usefulness of information on third-party sites. When you click on external links, you leave our website and are subject to the terms and policies of those external sites. We strongly recommend reviewing the terms and privacy policies of any third-party sites you visit. We are not liable for any damages or losses arising from your use of third-party websites or reliance on their content.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Valkorenllis, its officers, directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to your use of our website or services, including but not limited to: loss of profits, revenue, or business opportunities; loss of data or information; business interruption; loss of goodwill or reputation; personal injury or property damage; or any other commercial damages or losses, even if we have been advised of the possibility of such damages. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other legal theory. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

7. No Guarantee of Results

While Valkorenllis is committed to delivering high-quality work and strives for client satisfaction, we cannot and do not guarantee specific outcomes or results from our services. Web design and digital marketing involve numerous variables beyond our control including but not limited to: market conditions, competition, industry trends, economic factors, consumer behavior, search engine algorithm changes, platform policy updates, hosting environment, third-party service reliability, and client implementation of recommendations. Past performance and portfolio examples do not guarantee future results. Success in digital marketing and web presence depends on many factors including content quality, market positioning, competition, budget allocation, ongoing optimization, and consistent effort over time. We provide professional services based on industry best practices and our experience, but we cannot control all variables that affect project outcomes.

8. Technical Accuracy and Performance

We test all websites across multiple browsers, devices, and screen sizes before delivery, but we cannot guarantee identical appearance and functionality across every possible combination of browser version, operating system, device type, screen resolution, and user settings. Web technologies evolve rapidly and older browsers may not support modern features. We recommend that websites are viewed using current, updated browsers for the best experience. Website performance, loading speed, and functionality can be affected by factors outside our control including hosting server performance, internet connection quality, browser extensions, device specifications, and third-party service availability. We build websites according to current web standards and best practices, but cannot anticipate all future technological changes or compatibility issues that may arise.

9. Security Considerations

While we implement reasonable security measures in website development and follow industry security best practices, no website or internet transmission can be guaranteed to be 100% secure. Valkorenllis is not responsible for security breaches, hacking attempts, data theft, or other malicious activities targeting websites we create after delivery, especially if security recommendations are not followed or software updates are not maintained. Website security is an ongoing process requiring regular updates, monitoring, and maintenance. We strongly recommend that clients implement security best practices including: regular software updates, strong passwords, two-factor authentication, SSL certificates, regular backups, security monitoring, and appropriate user access controls. Clients are responsible for maintaining website security after project delivery unless covered by a separate maintenance agreement.

10. Search Engine Rankings Disclaimer

While we implement search engine optimization (SEO) best practices in website development including proper HTML structure, meta tags, mobile responsiveness, fast loading times, and clean code, we do not and cannot guarantee specific search engine rankings, traffic levels, or conversion rates. Search engine algorithms are complex, constantly changing, and controlled by third parties (primarily Google). Rankings are influenced by hundreds of factors including competition, content quality, backlink profile, domain authority, local search factors, user behavior signals, and algorithm updates. SEO is a long-term strategy that requires ongoing effort, content creation, and optimization. Results vary significantly based on industry, competition, geographic location, and keywords targeted. We cannot control how search engines index and rank websites, and rankings naturally fluctuate over time.

11. Intellectual Property Considerations

Clients are responsible for ensuring they have legal rights to all content, images, logos, text, trademarks, and other materials provided to Valkorenllis for use in their projects. Valkorenllis assumes no liability for any intellectual property infringement claims arising from the use of client-provided materials. We do not conduct trademark searches, copyright investigations, or legal clearance of materials provided by clients. If you provide materials that infringe on third-party intellectual property rights, you agree to indemnify and hold Valkorenllis harmless from any resulting claims, damages, or legal costs. We recommend consulting with intellectual property attorneys if you have questions about the legal use of any materials. Stock photos, icons, and design elements used in projects are properly licensed for commercial use, but clients must maintain active licenses for any premium resources that require ongoing subscriptions.

12. Client Content Responsibility

Clients are solely responsible for the content displayed on their websites, including but not limited to text, images, videos, products, services, pricing, descriptions, statements, claims, testimonials, and any other information. Valkorenllis is not responsible for the accuracy, legality, or appropriateness of client-provided content. We do not verify factual claims, product descriptions, professional credentials, certifications, testimonials, or compliance with industry-specific regulations. Clients must ensure their content complies with all applicable laws including but not limited to consumer protection laws, advertising standards, privacy regulations, accessibility requirements, professional licensing requirements, and industry-specific regulations. We are not liable for any claims, penalties, or legal issues arising from client content, business practices, or regulatory non-compliance.

13. Force Majeure

Valkorenllis shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, pandemics, power failures, internet service disruptions, telecommunications failures, server failures, third-party service outages, cyber attacks, or any other events beyond our reasonable control. In such circumstances, our obligations will be suspended for the duration of the force majeure event, and we will make reasonable efforts to resume performance as soon as practicable. If a force majeure event continues for more than 60 days, either party may terminate the agreement with written notice.

14. Modifications to Disclaimer

Valkorenllis reserves the right to modify, update, or change this disclaimer at any time without prior notice. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. It is your responsibility to review this disclaimer periodically for changes. Your continued use of our website or services following the posting of changes constitutes acceptance of those changes. If you do not agree with any changes to this disclaimer, you should discontinue use of our website and services immediately. For questions about this disclaimer or any changes made to it, please contact us using the information provided below.

15. Australian Consumer Law

Nothing in this disclaimer is intended to limit rights provided under the Australian Consumer Law or other applicable consumer protection legislation. If you are a consumer under the Australian Consumer Law, you may have certain statutory rights and guarantees that cannot be excluded, restricted, or modified. Where applicable, our liability is limited to the extent permitted by the Australian Consumer Law. For services, we may choose to re-supply the services or pay the cost of re-supplying the services. To the extent any warranties or guarantees cannot be excluded, our liability is limited to the greatest extent permitted by law. This disclaimer should be read in conjunction with our Terms of Service and Privacy Policy.

16. Contact Information

If you have any questions, concerns, or require clarification regarding this disclaimer, please contact us at: Valkorenllis | Level 5/73 Northbourne Ave, Canberra ACT 2601, Australia | Phone: +61466055448 | Email: [email protected] | We will respond to inquiries within a reasonable timeframe during business hours.